Marston Group eMail Response

Skelleton Please Help MeDon’t you just love the reply you get from Marston’s when you send them an email??

Thank you for your email which will now be forwarded to the relevant department

Please be advised that enforcement action will NOT be suspended whilst your correspondence is dealt with, we would therefore strongly advise that you contact us direct on 0845 074 3749. To speak to an operator please press option 2.

If you have not already done so, please provide our reference number or the name and full postal address of the warrant to enable us to trace the details on our database, without these details there may be a delay in responding to your enquiry.

In order to help us help you and speed up any response, please note the following:
If you are writing to advise that you have received a letter for an individual who does not reside at your address, please provide a copy of a recent utility or council tax bill (no older than 6 months). These can be faxed across to 01992 703703 or sent as an attachment to an email (Word document, PDF or JPEG).
If you are writing to advise that you have already made a payment to either us or the issuing authority, please provide evidence in the form of a receipt or copy of a bank statement. These can be faxed across to 01992 703703 or sent as an attachment to an email (Word document, PDF or JPEG).

If your case has been assigned to an Enforcement Agent, your query/enquiry will be passed to them to deal with, the Customer Care Team will write to you advising of the name and contact number of the Agent assigned to your case.

If you are making a formal complaint this will be dealt with in accordance with Marston Group’s formal complaints procedure. You will get a copy of this with the acknowledgement sent to you.

If your goods/vehicle have been removed, please contact our Goods Removed Department on 01992 703718.
If none of the above applies, please await a further reply.
Marston Group contact details are available from www.marstongroup.co.uk/contact.aspx

ME-120918-871402

Please note: this email is from an unmonitored address. Do not reply to this email – it will not be read.

You have received this email because an email was sent to contact@marstongroup.co.uk from your address. If you did not send an email to this address please ignore this response.


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