Wonga False Collection Letter

WONGA Overdue AccountWonga Chasing a Debt From Someone Who Does Not Owe It

I was recently contacted by John, who had received the following letter from Wonga.com:

“Wonga.com Collections Department
P.O. Box 66147

31st October 2012

Your lone reference:
Your original loan amount: £502.50
Default fees and interest: £52.83
Current amount you owe: £281.19

Dear Mrs NAME

We still haven’t received full payment for your recent Wonga loan and it is now overdue. We are keen to help you resolve this situation and we will be happy to listen if you are experiencing any difficulties.

We want to build trusting relationships that works were both our customers and Wonga, but this is dependent upon you honouring your commitment, or talking to us if something unexpected has happened. Please remember that repaying late incurs fees and interest continues to be added to the outstanding balance, so the sooner we can resolve the situation the better.

Your outstanding balance is £281.19. To pay some or all of the outstanding balance please visit the My Account section of www.wonga.com and choose the Repay My Loan option. You can also select or add an alternative card there and make whole or part payments at any time.

Alternatively you can repay us with your primary debit card using our automated payment line on 0845 862 1439.

If you are unable to make payment in full today, then please call us on 0844 842 9109 so we can discuss the options available to you and work with you to get this resolved. This line is open Monday-Friday 9a.m.-10p.m. so please call.

Thank you,

Collections Department
0844 842 9109″

John explained to me that neither he or his wife has ever taken out a loan from Wonga. He also explained that he did try contacting Wonga to discuss this letter with them. “STILL not a word from WONGA, after 3 e-mails, 4 phone calls, and a diverted call to their fraud investigation number, who promised to ring back within the hour (3 days ago!)”

Wonga eMail Scam

Strangely enough, as I was discussing the above with John about his letter, I personally received the following e-mail:

Dear Customer,

Your Wonga loan of £2000 will expire today, This is because you
have left your account dominant for too long. Please follow the
link to view your account and amend the issues with this loan.

We sincerely apologise as this might been randomly sent from our system.

Log On

Please do not reply to this message. For questions, please call Customer Service.
We are available 24 hours a day, 7 days a week.

Copyright © 1999-2012 Wonga.com. All rights reserved.

Please do not reply to this e-mail as this is only a notification. Mail sent to this address cannot be answered.

Firstly the spelling of Dormant (Dominant) was the first clue that this was a SCAM.

When you clicked onto the Log On, it took you to this:

Wonga Log On Scam

Now this certainly does look convincing, but the following was another clue that it could be a scam:

Wonga Web Address False

The web address was minangun.com/login/ located in America.

Shortly after clicking on the link, I was then redirected by my web browser telling me that it is a web forgery.

From the FT:

“The OFT has criticised Wonga’s business practices and fined MCO Capital £544,505 in August and revoked its consumer credit licence for failing to verify the identities of thousands of fraudulent loan applications.”

By Johnny Debt



Wonga False Collection Letter — 3 Comments

  1. This is an email that I received:

    Hi John,

    Remember I contacted you earlier this month, in regard to a WONGA scam using your address on their envelopes?

    Two weeks after first complaining to them, WONGA have finally admitted I do not owe them anything. They took almost £600 out my account after I’d rec’d 4 of the letters I sent you. It was only when I threatened them with legal action they got their fingers out and investigated properly.

    Anyway, got all my money back from the bank, so only WONGA is out of pocket (as the bank will get it off them).

    So….some good has come out of it!

    Feel free to publish any or all my correspondence in your website.
    Anyone receiving similar scams can contact WONGA via their fraud hotline which is 0800-316-6745. That way you can bypass all the “all our agents are busy now…..”, b/s, and speak to someone who will actually do something.

  2. I have received two of the first letter in this article. Two separate accounts with two separate reference numbers.

    I rang the company and got given a number for the fraud departments that turned out to be wrong and rang out.

    Any advice from past experience?!

    • Hello and thanks for visiting my site.

      You might want to get in touch with @aloadofWonga on Twitter:

      “I am a ‘Wonga’ fraud victim. Wonga credit checked me and paid the criminal. Please follow if you are a victim or interested in helping collect Wonga FRAUD data”

      He also has a website and that can be found via his Twitter account.

      Let me know how you get on?


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