I was recently contacted by John, who had received the following letter from Wonga.com:
“Wonga.com Collections Department
P.O. Box 66147
31st October 2012
Your lone reference:
Your original loan amount: £502.50
Default fees and interest: £52.83
Current amount you owe: £281.19
Dear Mrs NAME
We still haven’t received full payment for your recent Wonga loan and it is now overdue. We are keen to help you resolve this situation and we will be happy to listen if you are experiencing any difficulties.
We want to build trusting relationships that works were both our customers and Wonga, but this is dependent upon you honouring your commitment, or talking to us if something unexpected has happened. Please remember that repaying late incurs fees and interest continues to be added to the outstanding balance, so the sooner we can resolve the situation the better.
Your outstanding balance is £281.19. To pay some or all of the outstanding balance please visit the My Account section of www.wonga.com and choose the Repay My Loan option. You can also select or add an alternative card there and make whole or part payments at any time.
Alternatively you can repay us with your primary debit card using our automated payment line on 0845 862 1439.
If you are unable to make payment in full today, then please call us on 0844 842 9109 so we can discuss the options available to you and work with you to get this resolved. This line is open Monday-Friday 9a.m.-10p.m. so please call.
0844 842 9109″
John explained to me that neither he or his wife has ever taken out a loan from Wonga. He also explained that he did try contacting Wonga to discuss this letter with them. “STILL not a word from WONGA, after 3 e-mails, 4 phone calls, and a diverted call to their fraud investigation number, who promised to ring back within the hour (3 days ago!)”
Wonga eMail Scam
Strangely enough, as I was discussing the above with John about his letter, I personally received the following e-mail:
Your Wonga loan of £2000 will expire today, This is because you
have left your account dominant for too long. Please follow the
link to view your account and amend the issues with this loan.
We sincerely apologise as this might been randomly sent from our system.
Please do not reply to this message. For questions, please call Customer Service.
We are available 24 hours a day, 7 days a week.
Copyright © 1999-2012 Wonga.com. All rights reserved.
Firstly the spelling of Dormant (Dominant) was the first clue that this was a SCAM.
When you clicked onto the Log On, it took you to this:
Now this certainly does look convincing, but the following was another clue that it could be a scam:
The web address was minangun.com/login/ located in America.
Shortly after clicking on the link, I was then redirected by my web browser telling me that it is a web forgery.
From the FT:
“The OFT has criticised Wonga’s business practices and fined MCO Capital £544,505 in August and revoked its consumer credit licence for failing to verify the identities of thousands of fraudulent loan applications.”
By Johnny Debt